Don’t forget to Leverage Technology!
Get a Help desk for managing your business email
No more direct to inbox communication. Everything should go to a centralized inbox where your team (and on a rare occasion you) can respond/ react to messages coming in. Some options include LiveAgent, HelpScout, Zendesk, Freshdesk. Research them and decide on your tool. The best option is the one you use.
It took a while to train my clients, and I didn’t want to forward my personal emails to the helpdesk… so whenever they sent me a task that wasn’t for “me”, I forwarded it to the helpdesk and asked them to send it to the helpdesk in the future. They’re getting the hang of it now. If you don’t have a business email (@your.com) - resolve this ASAP.
Use a Project Management tool
You need to stay on top of your team. After all, you have an objective to achieve, which means you need to measure performance. Don’t skimp on this, and don’t operate on “trust” alone. A PM tool will help you to make sure you’re both on the same page, keep track of progress and allow you to quickly identify communication breakdowns. It’s also great for looking back at old processes and improving them over time.
Use a password management tool
If you’re sharing passwords, use LastPass or Dashlane to distribute sensitive information. That way, you won’t worry about someone you let go being able to access your stuff. If you must let go of a team member, you take your passwords with you.
Share documents for easy collaboration
Process Street is good for documenting standard operating procedures, but a nice low-tech way to do it is with Google Docs. In addition, some help desk tools and project management tools have wiki features that you can make private.
Online Alternatives might help reduce your hiring costs!
Sometimes, the things you want to delegate can be solved without an in-house hire. For example, our WordPress management service can help you to eliminate all your website-related tasks. Another example is Rev, which is used for transcription services. Hiring an outside company is generally cheaper than bringing on an employee or contractor. It’s great for specialized tasks and short-term projects (like audio production which I get done on Fiverr).
This series was born out of my own journey to becoming the CEO, and if you implement the tips I’ve shared, you will be well on your way. I want to leave you with one short reminder of what it means to assume this position and it’s a 4-word manifesto.
The CEO's Manifesto
It’s about being the visionary, the creative, the dreamer who inspires the team and gives them the fuel to co-create with you so you can do more of your genius and less of everything else.
What’s one thing you can delegate right now?
I recommend your WordPress website. If you’re ready to get started, we have a team of experts to do the work for you.
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P.S. If you know any entrepreneurs who would enjoy this story, we’d love for you to share it with them.